Privacy policy

Northquest Finance (“Northquest,” “we,” “our,” or “us”) is a licensed and regulated financial services provider under the Central Bank of Nigeria (CBN). We provide loan and investment services, and this Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our mobile application (“App”) and related services.

By using our App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

• Personal Identification: Name, date of birth, residential address, ID, BVN
• Financial Data: Bank account details, income data, loan applications, repayment history, credit bureau data
• Investment Data: Investment profile, subscriptions, redemptions, and transaction records
• Device & Technical Data: IP address, device type, OS, crash logs, usage patterns
• Location Data: If enabled, used for fraud prevention and compliance
• Communication Data: Records of messages with our support team
• Cookies & Tracking Data: For session management, preferences, and security.

2. How We Use Your Information

As a CBN-licensed financial institution, we process your information for the following purposes:

• To verify your identity (KYC/AML compliance)

• To process loan applications, approvals, disbursements, and repayments

• To manage investment subscriptions, redemptions, and reporting

• To conduct credit scoring and suitability assessments

• To comply with CBN, NDPR, and other regulatory obligations

• To report to and receive information from licensed credit bureaus

• To detect and prevent fraud or unlawful activity

• To communicate with you regarding account activity, investments, or support

• To improve the App and enhance your experience. 

3. Sharing & Disclosure of Information

We may share your information only as required and permitted by law:

• With the Central Bank of Nigeria (CBN): To comply with licensing and reporting obligations
• With Credit Bureaus: To assess loan eligibility and update credit records
• With Service Providers: Payment processors, KYC/AML verification partners, data hosting, analytics providers
• With Law Enforcement & Regulators: Where legally required
• With Consent: When you authorize sharing with third-party partners

We do not sell your personal information to third parties.

4. Data Retention & Security

As required by CBN regulations, we retain customer data only as long as necessary for service provision, compliance, and legal record-keeping. We protect data with encryption, secure servers, and strict access controls.

5. Your Rights

You have the right to:

• Access or request a copy of your data
• Correct inaccurate information
• Request deletion of your data (where legally permissible)
• Restrict or object to certain processing activities
• Withdraw consent for optional data use (e.g., marketing)
• File a complaint with the Nigeria Data Protection Commission (NDPC) or the CBN Consumer Protection Department

To exercise your rights, email us at info@northquest.com

6.⁠ ⁠Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect data from minors.

7.⁠ ⁠international Data Transfers

If data is transferred outside Nigeria (e.g., via cloud hosting), we ensure it is protected in line with NDPR/GDPR standards.

8. Changes to This Policy

We may update this Privacy Policy to reflect regulatory, legal, or operational changes. Updates will be posted here and in the App.

9. Contact Us

For any privacy questions, contact us at: https://www.northquestfinance.com/contact

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Northquest Finance

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Email: info@northquest.com

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Phone:

+234 901 015 0001

+234 907 007 1555

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Office Location;

Lagos:

8B Oluwakayode Jacobs Crescent, Lekki Phase 1, Lagos.

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Abuja:

Suite A53, Efab Shopping Mall, Area 11, Garki, Abuja